Group Rates – Negotiated rates (usually discounted against standard rates) for group travel. Repeat Business: Returning business generating increase in profits. Look-to-book ratio: Rate of traffic that looks at a listing on a website compared to the number that book. PPPN: Industry acronym for per person, per night. Inventory (relative to hotel distribution): Rooms available the hotel has to sell across all channels. All rooms are fully equipped and include central heating, a private bathroom, a balcony and Wi-Fi Internet connection. Benchmarking – comparing your hotel against competitors. Offsite: A company meeting or function that occurs off company grounds and requires external space. Americans with Disabilities Act (ADA): Legislation that prohibits public spaces or businesses from discriminating against persons with disabilities. W Hotels The Store. W Hotels was launched in 1998 with W New York, a conversion of the former Doral Inn hotel on Lexington Avenue, Manhattan. Content management system used to distribute static information about hotels to 3rd parties including GDS (Global Distribution Systems), OTA (Online Travel Agents), IDS (Internet Distribution Systems) and others. CRM – Customer Relationship Management. Above the Line: Commission received from advertising like T.V., radio, posters, and press. Boutique Hotels – Generally refers to smaller, luxury hotels that differentiate themselves by their service and product offering. An exhibition of products and/or services held for members of a common or related industry. Cabaret Table: Small tables used for cocktail parties or happy hours that is generally only 15-30 inches in diameter. Proprietary Booking Engine: An individual or group of hotels that own and operate their Internet reservation system. History. Corporate Rates – Rates negotiated by corporates/companies with a hotel or sales team. Day Guests: Guests who arrive and depart the same day. Familizartion Tours (FAM): Organized trips for members of the travel trade to familiarize them with tourism destinations. VisitScotland – Tourist board for Scotland. Squatters – A person who stays in a hotel room beyond their booking duration, usually without payment or remuneration. Our hospitlaity dictionary explains the meaning of 500+ words, terms, abbreviations and acronyms. House count – The number of persons registered in a hotel on a specific night. Prospecting: A potential sale for a future event often inquired by a customer. Booking Pace: Average speed of individual bookings between group booking date and arrival date. That is obviously not the norm. Walk: Moving guests to a nearby hotel when overbooking occurs. Upsell – Process by which a guest is offered (at a cost) additional services or upgrades (often at the point of purchase or upon arrival to the hotel). A property needs to be associated with a chain code to be listed in a GDS (Global Distribution System). Not open to the general public. Alternative Availability – Displaying other available properties when the requested property is unavailable for sale. Signature linens, plush pillows and duvet comforters create the ultimate repose. Although some terms may be recognizable, others can now be added to your business vocabulary. This is used in the hotel industry to determine who responds to a lead. Rooms to Space Ratio: The amount of space a meeting uses for every guest room they occupy. Distressed Sale: A desperate need to sell assets due to unfavorable conditions results in seller receiving a lower price. Outside Vendor: Any supplier that is not in-house nor a preferred vendor of the hotel. Check In – The process by which a guests registers their arrival at a hotel and receives their key/keycards. RDR – Residential Delegate Rate (per person rate for conference room hire, refreshments, catering including overnight accommodation). Can you name the hotel term by the lingo (some apply to other fields as well)? Lingo announces Blaze, Broadband Internet Access! Cache – A method to temporarily store information. Owner’s Priority: An incentive fee included in hotel management agreements earned by a manager after the owner receives a return of a specified portion of the investment in the property. Commonly used by OTAs (online travel agencies) to allow hotels to maintain their rates and availability and to receive delivery of reservations. Request for Information (RFI): Sent to a hotel or venue to request further details as to the property and event space. Subjects of comparing could include product/service, room rate, or quality. Care must be taken to observe copyright laws. Heads in Beds: The hospitality industry’s reason for existence, to sell hotel rooms and increase the occupancy rate of the hotel. (Ex: Third-party planner), AGR (Agreed): Guest rooms contracted to a group, Allotment: The number of hotel rooms available for sale by an agent or supplier. IDS – Internet Distribution System. RFP – Request For Proposal. Peak Night: Term for the date of an event where the room block is the largest. View the hotel dining options at W Hong Kong, featuring authentic and contemporary cuisines from our Cantonese restaurant, international all day buffet restaurant and renowned bar with signature cocktails and happenings. Feeder City: A distant city that attracts travelers to gateway cities. Late Check Out – When a guest leaves the hotel later than the agreed time of departure. Room Class: A grouping of rooms based on similar value characteristics. Includes the Internet, World Wide Web, Intranets, Extranets and online services. This property can only accept bookings for essential travel or stays. Banquet Round: Round table used for meals that can seat up to 12 people, usually in measurements of 60 or 72 inches in diameter. Commonly associated with rate parity, but can include room type, content parity etc. DMO – Destination Marketing Organisation. Also known as ‘ADS’ (Alternate Distribution System). European Plan (EP): One hotel package that excludes coverage of meals. Campfire Session: Interactive breakout session in small informal groups focused on specific subject matter. Hotels Lodging. Yes, The W Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Fenced rate: Rate that is contingent on certain requirements being fulfilled by the booking party. (307) 532-1033. Ecotourism: A responsible way of traveling to natural areas that conserve the environment and sustains the well-being of local people. See more. C&I (or C and I) – Conference and Incentive bookings. Up next, discover the best ways to advertise your event venue online, and how to increase traffic to your hotel website. Unconference: Conference where the agenda is dictated in real-time by participants. A company/group responsible for the promotion of an area (this could be regionally, nationally or town/city specific). DBB – Rates that include Dinner, Bed and Breakfast. Wholesale – The bulk sale of rooms, usually at a discounted rate. Transient Demand: Prediction for business from the transient segment for an upcoming period. MPI – Meeting Professionals International. SMERF: An acronym for the group travel market for social, military, educational, religious, and fraternal segment. 13aprAll Day14FeaturedDirect Booking Summit Berlin 2021InterContinental Berlin, Budapester Str. Corkage – charge place on beer, liquor, and wine brought into the facility but purchased elsewhere. Gross Operating Profit (GOP): The result of the hotel’s gross operating revenue, minus gross operating expenses. Crescent-Round Setup: Seats occupy only about two thirds of  a table so that no attendees have backs to the speaker. PDQ – Payment terminals that allow merchants to ‘Process Data Quickly’, PIP – Property Improvement Plan (refurbishment), Post-Con – Post Convention Meeting – a debriefing meeting held following the event. Just make sure to check this property's cancellation policy for the exact terms and conditions. Experience sound like you’ve never felt it before at Wake Up Call®: A W Hotels Music Festival®. F&B Minimum: Guaranteed minimum dollar amount that a group must meet to secure their booking. Find more ways to say hotel, along with related words, antonyms and example phrases at, the world's most trusted free thesaurus. Exposition: Another term for a large exhibit or trade show. First-tier city: A major city that attracts large amounts of event business due to significant infrastructural advantages ranging from inbound non-stop flights to efficient and widespread public transportation. The hospitality field is made of many different roles and professions, including vendors, suppliers, hotel staff, and event planners. Guarantee: Commitment that group will meet certain minimums such as room count or face financial penalization. RevPAR – Room Revenue, Per Available Room. Trade Show: Industry-specific exhibition of products or services. In order to successfully conduct business with others outside of your realm of the industry, a mutual understanding of vocabulary is essential–whether you’re an expert event planner or a hotel sales manager, and every role in between. Certified Manager of Exhibits (CME): Rewarded to planners by the Trade Show Exhibitors Association (TSEA). The sum of net revenues from all operating departments in addition to rentals and other income per available room for the time period, divided by total available rooms during a specified time period. Seamlessly manage and optimize group sales performance across your entire portfolio. Spotted something we’ve missed? The W Hotels reputation for great service and chic and contemporary decor is evident throughout this Punta de Mita, Mexico, property. Attrition Fees: Fees associated with unused rooms in a room block. Accommodation: 1) Service or space provided to a guest 2) Action taken to enable event participation for the disabled. Don’t worry, you’re not alone. IPO / EPO – Individual Pays Own, Each Pays Own. Qualifying Questions: Particular questions from hotels used to examine potential business. Bed Tax: An added price to a hotel room imposed by the city or country based on where the hotel is located. Quin: Refers to hotel rooms that can accommodate five people. Trial Close: A technique used to close a sale by ensuring the stakeholder understands the conditions of purchase and is serious about buying. Hot Buttons: An issue that evokes emotional reactions, issues, and legal principles in hotel contracts that causes friction between planners and suppliers. Late Show – A guest who arrives later than the agreed time of their reservation. Sales Blitz: A campaign to excite those responsible for selling to result in boost of potential business. Daily Delegate Rate – A per person rate for conference room rental, refreshments, catering, and any other services that a conference/meeting might require. Source of Business: A breakdown structure a hotel uses to track how business brought in and which channel it came from. The Internet and other non-GDS channels of hotel electronic distribution. By signing up you agree to receive emails from Hotel Speak and select partners. Gross Operating Revenue (GOR): A hotel’s total operating revenue. Usually communicated as a number of rooms or percentage of total rooms available. A 3rd party who often sells a hotels room inventory on their behalf (and is paid a commission for any bookings referred) Examples of some of the main OTA’s include Expedia,, etc. How to Play. To make... Online bookings make up almost 63% of the travel and tourism segment’s revenue annually. Collaborative event sales software that increases qualified leads and drives direct revenue. Length of Stay (LOS): Total nights that a guest spends with a hotel. Second in command after the Head Chef. Repeat Booking: When repeat business is booked on behalf of the same client. Although some terms may be recognizable, others can now be added to your business vocabulary. Activities: An entertainment organizer in a hotel, resort, or cruise ship. Rate Parity – The policy of providing consistency of rates between all sales channels. Rooms Yield – Average revenue of all rooms, divided by the number of rooms in a hotel, divided by 365 nights. Gala Dinner: Social function that generally includes speakers or performers. Often they’ll pay a higher rate (even Rack Rate) accordingly. Boardroom Setup: Room set that seats executives along a long table with the chief executive at the head. It quickly became popular as a New York City nightclub. Hotel representative – A member of the marketing and sales department of the hotel who actively seeks out group activities planner. Minimum Acceptable Rate (MAR): Lowest rate that a hotel will accept from a group, determined via displacement analysis. Whether you are new to travel management, are seeking solutions to optimize your hotel program or simply can’t remember what “LRA” and “NS” stand for, American Express Global Business Travel (GBT) has put together this special glossary to decode terms and acronyms often being tossed around in the hotel industry. Competitor – A rival hotel group or individual property. Unwind in a spacious room, starting from 41 sq.m. E.g) 6 pax would be 6 people/passengers. Corporate Planner: A planner who specializes in planning large-scale events for businesses and corporations. Room Block: A specific set or count of rooms that are reserved for guests in a group. OTA: Acronym for Online Travel Agent/Agencies such as Expedia. Refer to this hotel terms dictionary to make sure your “lingo” means the same while talking with business partners. Don’t know your ADRs from your FITs? Transient Occupancy Tax: City or County tax added to the price of a hotel room. Function-only business restrictions: Guidelines in place at a hotel to reserve space for expected group business. Then, try out easy hotel event management tools to save time on all your new group business. Base Fee: A monthly fee agreed upon by hotel management, typically two to four percent of monthly gross revenues of the hotel, to be earned by the hotel operator. Industry organisation formed in 1991 to advance communication training, standards, procedures and technology for the sale of hotel accommodation through electronic systems. Shoulder Season: Time span between high and low season when a hotel’s location is not at its peak. Lingo Restaurant and Wine Bar, Shanghai: See 66 unbiased reviews of Lingo Restaurant and Wine Bar, rated 4.5 of 5 on Tripadvisor and ranked #1,340 of … EPO / IPO – Each Pays Own, Individual Pays Own. Scraping or Screen Scraping – Copying information from one website and depositing it onto another site. Guests may opt for ‘green hotels’ who operate with sustainable practices. VisitEngland – Tourist board for England. LOS (or Length of Stay) – The duration of a guests visit. Sous Chef – ‘Under Chef’. F&B (or F and B) – Food and Beverage. Butler Service: Guests are served hors d’oeuvres on platters by servers. Hollow Square Setup: Rectangular room arrangement in which tables/chairs all face one another. The hospitality industry is the broader industry that includes the hotel industry. Attrition: A clause included in a hotel contract to ensure an organization fulfills their contracted obligations. Discover accessibility guidelines for events here. This could include benchmarking by product/service, room rate, quality etc. This handy A to Z hotel jargon buster will help get you up to speed with the language of the hospitality industry! Z Hotel: A boutique hotel set in various locations around the world. No-Show: Term for reservations where the confirmed party does not show up without contacting the hotel to cancel or change. The gross room revenue is divided by the amount of rooms to calculate the RevPAR – a common figure used to benchmark performance (based on rates and hotel occupancy levels). Another word for hotel. Extranet: Back-end of a hotel sales website allowing hotels to log in and enter all their rates, availability, and restrictions. Transient Business: Segment of business comprised of individual bookings as opposed to bookings from a group. Soft Launch/Opening – Partial launch of a hotel property, perhaps at a reduced service level, usually to test the service offering prior to launching in earnest. DDR – Day/Daily Delegate Rate (per person rate for conference room hire, refreshments, catering etc.). What Will Travel Businesses Need To Do To Win Back Consumers In 2021? Two-pack Hotels: A conjoined property of two hotels that share resources, such as back-of-house operations, but operate separately. GOP – Gross Operating Profit (Total revenue less expenses). Lingo is a network service provider with options for landline and mobile voice services, VoIP and broadband internet services for small- to medium-sized businesses and residential customers. Very Important Person (VIP): Individual who should receive special or elevated treatment based on their role or relationship to an event. The Hotel is only a few steps away from BTS Sky Train, 2 stations away from Bangkok’s largest shopping centers. Typically hotels prefer long lead times as it allows them to plan room inventories/rates. Yield – Hotel’s profit margin when a room is sold (less any commissions etc.). Folio: An overview of a guest’s hotel account including all charges and payments made, stored at the reception desk. Hotel definition, a commercial establishment offering lodging to travelers and sometimes to permanent residents, and often having restaurants, meeting rooms, stores, etc., that are available to the general public. Book your next stay with us and discover a modern, design-led hotel experience like no other. Stay Pattern Management: A revenue management method seeking to optimize a hotel’s capacity by confirming stay patterns on the books doesn’t result in un-sellable stay patterns remaining to be reserved. Closing Ratio: The percentage of calls to contacts resulting in a verified sale. Often they’ll pay a higher rate (even Rack Rate) accordingly. Currently, he is Marketing Manager for a full service creative and digital marketing agency. When traveling for business, pleasure, or both, there’s nothing more annoying than having a dirty hotel room, lousy customer service, or nonexistent Wi-Fi. Chatbots – a chatbot, also known as a chatterbot, talkbot, artificial conversational entity is a service that simulates the behaviour of a human within a conversational environment. Displacement Analysis: Series of formulas used to analyze the total value lost by guaranteeing rooms to group that might otherwise be booked by transient business. We traded in crowds and dusty fields for intimate performances and WET Deck® dance parties, giving the festival experience a luxe upgrade for a weekend of epic proportions. Brown logo Luxury logo W logo. Programme: A schedule that gives the details and times for pieces of the event agenda. Smith Travel Research (STR) Rate: A series of reports, monthly, weekly, or daily, tracking supply and demand data for the hotel industry. Lobby lizard : A member of the staff who greets and assists guests in the lobby during busy check-in and checkout times. Get all the support you want for your events because we know hospitality matters. The hotel can also provide congress services in … Government Planner: A planner who manages event for government functions at the city, state, or local level. Booking Patterns: Patterns of confirmed sales in a hotel. Gross Operating Profit Per Available Room (GOPPAR): A measure of performance across all sources of revenue. Rack Rate – The standard or default rate for a room, before any discounts (for example, advance purchase discounts) are applied. Banquet: Dinner for numerous people that is generally ceremonial in nature. Overbooking: When more rooms are sold than are physically available to sell. Read more on hotel chatbots here. FOH (or Front of House) – Generally refers to guest facing staff within the reception area of the hotel. Group Rate: Rate secured for all rooms in a room block for an event. Some businesses have actually thrived and grown during the pandemic. Marriott is gearing up to open two W hotels in the US in the coming months, as the brand welcomes properties in Nashville and Philadelphia. Some corporates may select a hotel based on its sustainable practice. Proposal: General information about what services and products a hotel can offer for customer’s meeting or event. Confidential Tariff: Discounted prices solely quoted to wholesalers, tour operators, and travel agents (unavailable for public use). The city's most fashionable and trendsetting enclave is a fascinating universe of urban innovation amid cobblestone streets and glitzy skyscrapers. Refundable Deposit: Deposit that may be returned if certain conditions are not met by the supplier. Wash: Discrepancy between the group room block and the total number of rooms in the block that are actually booked. Drop us an email ( and we’ll add it in! This may be at an agreed ‘Late Check Out’ fee. Outbound Tourism: Residents traveling to an international destination. BHA – British Hospitality Association ( Advance Rates: Discounted rates to entice guests to book in advance. Check your inbox or spam folder to confirm your subscription. Advance Order: Order placed prior the move-in date for an exhibition. With thanks to the following community members for their additions; A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z, ABPCO – Association of British Professional Conference Organisers (, ABTA – Association of British Travel Agents (, ADR (or ARR) – Average Daily Rate, or Average Room Rate (calculated by dividing revenue generated from income from hotel rooms sold by the total number of rooms sold), ADS – Alternative Distribution System. Refurbishment – The process of restoring, renovating or modernising a hotels rooms or public areas to bring them up to a certain standard. The system that facilitates the booking of rooms, conference etc. Cooperative Partner: An independent organization that works alongside a tourism office by providing donations or cash to increase the marketing impact of the tourism office’s program. E.g) Guest A has booked 5 room nights (they are staying for 5 nights) or Corporate Guest B accumulated 20 room nights last year (they stayed for a total of 20 nights). GDS – Global Distribution System. The Internet and other non-GDS electronic channels of hotel distribution. Competitive Set: A group of hotels by which a property can compare itself to a competitor’s performance as a whole. Also known as event-only business restrictions. KPI – Key Performance Indicator. Merchant Rate: A business model used by OTAs to markup hotel net rates to sell to the public. Site Inspection: In-person evaluation of the hotel and event space by a planner. Also known as Revenue Management. Alternatively the consumer may not know the individual component price of a bundled package (commonly used in dynamic packaging systems). Identifying a gap in the market, Barry Sternlicht, CEO of Starwood Hotels 1995–2005, created the brand that popularized the lifestyle hotel concept of focusing on fashion and design. Peak Season: Season or set of dates where occupancy for a hotel is at its highest. Enterprise Planner: An event planner that works exclusively for a large corporation coordinating brand events that range from internal meetings to conferences. AGOP – Adjusted Gross Operating Profit (equal to the gross operating profit minus the hotel management base fee and any additional expenses), Allocation – usually refers to an ‘allocation of rooms’ (e.g a conference may have an allocation of rooms at an agreed rate). HEDNA – Hotel Electronic Distribution Networking Association. Usually used for group business. W Hotels offers luxury lifestyle hotels in over 50+ destinations worldwide. However, each sector has its own “lingo” that isn’t familiar to all those in the hospitality industry. Direct Connect – A connection or interface that links a hotels system and a distribution system without relying on a third party switch provider. Limited Service – A hotel that may not offer the full range of services typically expected of a hotel. W Hotels logo. Business Guest/Traveller – Those travelling for business. Used as a KPI to monitor operating costs. Destination Management Company (DMC): Organization that aids planners via their extensive knowledge and connections pertaining to a specific locale. RevPar: Revenue per available room calculated on the number of rooms available to sell in a hotel. BTL – Below The Line (generally refers to niche marketing campaigns focused on return on investment). Market Segments: An identified group in an overall market to which a specific service appeals. Half Board – Rate that includes bed, breakfast and either lunch or dinner. Extranet – A secured connection between two or more intranets between two companies. ), BAR – Best Available Rates (typically rates that are the ‘best available’ at the time of booking, often these are short lead bookings). Blocked: Hotel rooms reserved without a deposit. HEDNA (Hotel Electronic Distribution Networking Association) administers the list of available chain codes. They know the rate, but not the product. Average Published Rate (APR): A rate taken by averaging all types of hotel rooms throughout the year according to high or low season. This can include guests attending conferences, meetings and tours etc. Pitfalls: A danger or problem that is hidden or unexpected. Breakout Rooms: Smaller ancillary rooms to a ballroom that can be used by smaller groups for one reason or another. Occ (or Occupancy) – The rate of occupation of a hotels total rooms, at any given time. Submitted by professionals in the hotel and planner side of hospitality, these were the most common hotel acronyms and abbreviations that professionals need to know. Business Mix: The mix of market segments that make up hotel occupancy, measured as a percentage value. Generally, no seats will have backs to the stage. F&B: Industry acronym for food & beverage. Room Rack: A continually updated card index system reflecting occupied and vacant rooms, Rooms Management Module: An application from a computer-based property management system used in the front office to maintain up-to-date information on the status of rooms, assists in the assignment of rooms during registration, and helps coordinate various guest services. (e.g. Complimentary Ratio: Ratio of rooms provided at no cost to number of occupied rooms. NS (or No Show) – A guest who doesn’t show up, despite having a reservation. Affinity Group: A group formed around a common interest where members are usually of the same organization. Rate Parity: Under certain conditions, a travel supplier, such as a hotel, keeps the same price across all different distribution channels. Generally used to quickly transform a meeting setup into a banquet setup. Indulge yourself everyday. Independent Hotel: A hotel with no affiliation with a franchise or chain. Common incentive offered when negotiating room blocks. UGC – User Generated Content. Geo-Coding – The process of identifying a hotels location using geographic coordinates expressed in degrees of longitude and latitude. Opaque Model – Business model where the consumer does not know which product or brand being booked before they purchase it. “X” Wide Sessions: Used to track how many breakout sessions are happening at one time by replacing X with a number. Commission: Payment made to a party for bringing business to a hotel. For example, an occupancy rate of 90%, an ADR of X etc. Stop Sell: The act of stopping the hotel from being booked on distribution channels, used when hotel is sold out during a certain time period. 3 Unique Selling Propositions for Hotel & Travel Marketing After COVID, 7 Ways to Improve Hotel Guest Experience and Satisfaction, 10 Essential Features of a Good Hotel Booking System, How to Excel as an Experience Economy Hotel. best ways to advertise your event venue online, how to increase traffic to your hotel website, ← 20 Event Planning Hashtags for Hospitality Professionals, Top 4 Event Planning Companies in Houston →, Do Not Sell My Personal Information (CCPA Required). Representative – a wholesale rate to allow hotels to maintain their rates, Availability, rates and inventory of. Count – the total occupancy of the travel trade to familiarize them with Tourism destinations Furniture, Furnishings and.. To request further details as to the stage discover a modern, efficient IP-based! 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