We aim to provide an excellent service in every single case - but from time to time, things might not go as planned. The closest a Giffgaff customer can get to talking directly to a Giffgaff customer service member is to chat with one of the Giffgaff agents … Great service, great value Giffgaff provide a really good service. There is no ongoing commitment and the recur can be switched off or cancelled at will. giffgaff Customer Service giffgaff. In 2011, Giffgaff added data-only tethering plans called gigabags to their lineup of product plans. Giffgaff offer payback points to members who recruit other members, suggest ideas on their crowdsourcing platform (giffgaff Labs), as well as those who provide customer service on the giffgaff community. [9] Giffgaff have since retired gigabags, as their goodybag plans now allow members to tether to other devices, within their data allowances without tethering restriction. giffgaff Limited is authorised and regulated by the Financial Conduct Authority and is listed on the Financial Services Register. [37], In August 2014, Giffgaff ran three adverts in an online campaign with the strapline "At home with your parents you're not the boss" which featured siblings being subjected to awkward situations with their parents, one of which was reported to the ASA and featured an adult son walking in on his parents as they were engaged in sexual intercourse. [13] Giffgaff's new phone loan initiative is with Klarna Bank AB, known as Klarna a Swedish Bank who provide financial services. best telecom services provider award. | Read 10,221-10,240 Reviews out of 10,718 mood Direct contact Go. Unfortunately, unlike other mobile networks giffgaff do not have a customer service department or telephone number you can ring to speak to a customer representative. [10] All 2020 goodybags now include unlimited minutes and texts to standard UK numbers. Ask away. Let us know the issue and our team will review and address it. [33], After goodybags with unlimited internet allowance were introduced, complaints were made to the Advertising Standards Authority (ASA) from customers who were refused further sale of unlimited plans. (Optional) Attach a photo with your reply. The reason given by Giffgaff for their disconnection was a clause in the terms and conditions stating "[We may disconnect you] if you do anything ... which we reasonably think adversely impacts the service to other Giffgaff customers or may adversely affect the Network". Do you agree with giffgaff’s star rating? In 2019, Giffgaff rated the best network by mobile network customers. Check out what 10,793 people have written so far, and share your own experience. mood_bad Fastest way to fix your issue. The ASA did not uphold the complaints, stating that it was not in breach of any BCAP rules. Do you agree with giffgaff’s star rating? Owned by O2's owners Telefónica Uk Limited[4][5] Giffgaff was launched on 25 November 2009. If you want the settings for your phone or want to know a general question, then ask the community. We'll update this thread when we do find it. Facebook Messenger. Thank you. [25], In 2014[26] and 2015[27] Giffgaff won the Which? Although the television advert appeared after the 9pm watershed, the ASA received 105 complaints. Super recruiters are also eligible to receive other benefits, such as dedicated email support, marketing materials, phone calls with employees, and visits to Giffgaff's HQ.[17]. Non-account specific problems are raised via an online community system and are answered by other Giffgaff members in exchange for "payback points" (a virtual currency). While Giffgaff has been doing just fine so far, there is a real threat of lack of customer service as the number of consumers expands. We take all complaints very seriously and will endeavour to resolve them quickly in every case. In May 2014 Giffgaff announced that they were now an official Apple carrier,[12] which was closely followed by another announcement that they would soon be stocking iPhones in their online shop – this would unlock options on iPhones that would have normally been locked for users, including tethering and voicemail options. [38], "We've moved gaff! On 20 October 2020 Giffgaff implemented their new 5G Unlimited golden goodybag[11] product but only to those using a recurring bank payment method, thus excluding the many customers who rely on top up vouchers or airtime credit. The advert featured a crowd of people dressed in white in an empty swimming pool throwing guts at each other. You never get to speak to anyone only agents in the dark room. | Read 10,381-10,400 Reviews out of 10,793 Customer service, especially for the smaller mobile operators, should remain one of the key priorities. They don't email unnecessarily or try to cross sell too much. This means that users will get 80 GB of full speed data usage but after these 80 GB, will be speed-limited to 385 kbps between 8 am and midnight every day.[35]. giffgaff Limited is authorised and regulated by the Financial Conduct Authority and is listed on the Financial Services Register. If we had a customer service number, you wouldn't be able to get the deals you have today. If neither of these avenues resolve the issues, there is a dedicated complaint team, who respond to complaints by email and a dedicated voicemail phone number, written replies can take up to five working days to receive.[14]. Customer Service. The complaint was not upheld by the ASA who concluded that unlimited internet was advertised correctly. Since 2016, Giffgaff has won the uSwitch Network of the Year, for 4 consecutive years. Registered address – giffgaff Limited, 260 Bath Road, Slough SL1 4DX. Giffgaff has differentiated itself in an otherwise mature mobile market to deliver service based on a customer (or “member”) co-created range of products. Moderate content, respond to reviews, and promote offers. The ASA upheld the complaints that the content was in violation of BCAP rules for harm and offence and also BCAP rule 5.2 because the advert was not suitably age rated. In 2018, Giffgaff were a runner-up in the Best Utilities Provider of the Year.[28]. The ASA upheld the complaint that the content was in violation of BCAP rule 4.1 for harm and offence and recommended that the advert not appear again in its current form. Refurbished devices have become a purchase option, with a giffgaff 12 month warranty included. [15] Payback points can be exchanged for real money, airtime credit, or donated to five charities (new 2020) nominated by members and paid out biannually in June and December. They tell me if I should be on a cheaper plan and they send useful comms. However, the company's registered address is the same as O2's in this country, which is: 260 Bath Road, Slough, Berkshire, SL1 4DX. We were not able to find Giffgaff's contact form or customer service page. Phone Number. When Giffgaff members recruit 15 new members to join the network, they are promoted to super recruiter status permanently, earning potentially larger rewards depending on their recruit's 2nd and subsequent payments to Giffgaff and ongoing sim retention. [21], In November 2010, Giffgaff won the Forrester Groundswell Award and was later nominated for the 'Marketing Society's Brand of the Year', losing to the department store John Lewis[22] In December 2010, Giffgaff won the 'Most Innovative Community Award' at the Social CRM Customer Excellence Awards. Company Number - 04196996. Firm Reference Number - 680957. Giffgaff has no customer service phone lines. We're here to help. In June 2012 it was announced that customers would be able to set goodybags to renew automatically once a debit or credit card and subsequently when a PayPal account was saved on their platform payment profile. [36], In October 2013 Giffgaff ran two adverts in an online campaign with the strapline "Different takes guts". The idea for bundles emerged from the community forums.[7]. All the support is done online including account/billing issues. In the meantime, you can also visit their website to see if they've posted a contact us form or customer service page. Giffgaff have work-from-home part-time moderators, called Educators, to police their community forum. In March 2014 Giffgaff announced that it would add a line of 4G LTE goodybags available for purchase from April 2014. - The giffgaff community", "giffgaff Limited Annual Report and Financial Statements", "Our brands | Acerca de Telefónica | Telefónica", "GIFFGAFF LIMITED - Filing history (free information from Companies House)", "Original ideas suggest customer knows best", "GiffGaff Goes Semi-Contract With its "Recurring Goodybags, "GiffGaff Unlocks Tethering Potential With Gigabags Mobile Data Plans", "Our second golden goodybag is now live - with 5G", "Buying a phone is going to look a bit different soon", "Has giffgaff become too popular for its own good? Check out what 10,793 people have written so far, and share your own experience. Good luck finding Giffgaff's contact information. In this in-depth review of Giffgaff, we'll: give you a full breakdown of how its customers rated it for key factors, including customer service, value … Check out what 10,718 people have written so far, and share your own experience. Firm Reference Number - 680957. Remember agents only deal with account related issues, so if you have problems topping up, goodybags etc, then they're your point of call. [29][30][31][32] They also won three other uSwitch awards in 2019 for: Best SIM Only Network, Best Network for Data, and Best PAYG Network. (Optional) Include a photo to illustrate your review of Giffgaff's contact information. We're all part of a community that won't let you down. The coverage of their network is as good as other top providers and … I have been with these for few years but i had enough now and ready say good bye for forever & start with Vodafone.I wouldn't recommend giffgaff to even my enemies. Does giffgaff have a customer service or contact us page? Giffgaff is an old Scottish word for 'mutual giving'[16] and the company maintains that ethos, as much as possible. If possible, verify the text with references provided in the foreign-language article. It was recommended that the advert not appear again in its current form. Giffgaff promise to match their members charitable donations, pound for pound. All customer service is online done by it's members (the community) and the agents. Do you agree with giffgaff’s star rating? Internet rubbish, takes long time to load & no customer service. [19] Existing 4G Giffgaff SIMs will continue to work. Become a verified brand rep for Giffgaff and amplify your brand's voice on Knoji. Customer service phone number Because giffgaff is a network that uses its community of users for the majority of its help activities, it does not publish a customer service phone number. Although this may not be the most common way of contacting a mobile network provider in the UK but the way society is operating now with everything being online this is not a problem for Giffgaff customers as they can still contact the Giffgaff customer service team online. Company Number - 04196996. Who should I contact? Giffgaff implemented 5G on their golden goodybag range using their new 5G sim[11] on the 7 January 2021. Giffgaff's contact information availability. Our agents are in the best position to resolve your issues and they should be the first person you contact. Do you agree with giffgaff’s star rating? Giffgaff works because they don’t… Giffgaff works because they don’t plague you with phone calls as other providers do. Sep 30, 2020 Unfortunately, we were not yet able to locate a customer service contact page for Giffgaff. Company Number - 04196996. Through a logical error in Giffgaff’s programming, balances below £3 are ignored as a trigger to activate auto top-up. Never had any problems with the service and if the servers see that you could spend less, they tell you. Therefore, if you post here in the Forums other Members can try and give your advice and guidance as required! In August 2020 the Company launched their 9GB Golden Goodybag, to compete directly with its own 6GB Goodybag product, both priced at £10. Changes and new features - helpers updates thread iPhone devices went on sale from 4 June 2014, to accompany a wide range of manufacturers including Samsung handsets. giffgaff is a mobile network that loves to do things a little different. We provide online help and support 24/7, so you won’t have to hold a phone for a corporate call centre. They regularly remove, edit or modify content which is against their community guidelines. Do not translate text that appears unreliable or low-quality. After launch, bundles of minutes, texts and data, called "goodybags", were introduced. Follow to get Giffgaff's best codes & discounts. 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