it's a scamI booked a flight through this website from Beirut to Istanbul. How early should I be at the airport before my flight? Is this my problem if you have high volume... one of the worst airlines service agent.Never go with them to book your ticket they are fraud and spam. How can we help you? If you are facing any problem while booking or paying, you can contact the 24/7 customer service. How do I know that my booking is confirmed? Unfortunately, most bookings are non-refundable with low-cost airlines (such as flynas, Flydubai etc). I booked a ticket for Istanbul with 9 hrs hault. But they won’t re-route my flight, provide me a refund, or change the dates. worst apps. Children under the age of 2 will not get their own seat. After 1 month, they told me that it's not their problem and that I should ask the airline company for the refund.Dishonest employees.A. 24/7 Customer Support. Important Numbers Reservations 1 (844) 354-6962 . This is applicable on a per passenger basis. Last minute hotel deals Available. You can get the invoice of your booking by logging into your Almosafer account and clicking on the trip invoice you want to print. Full Name SEARCH NOW. Their “customer service” has been absolutely useless. It's a comlete waste of money and time. The refund shall be processed to the same channel that was used to book. You need to purchase the ticket(s) immediately as airfares are not guaranteed until being ticketed. How do I know if my booking has been cancelled? In the unlikely event that a booking has failed, we shall call and assist you in confirming the booking offline. However, you can contact the Almosafer customer support team 24/7 to assist you with that. At the time of booking, you will be notified that your itinerary consists of two separate one-way fares. How early you need to check-in varies by airline, departure airport and destination. Call center number dose not work and chat bout will ask you to call the call center. When I came to the hotel they told me we don’t have such a roomI advise any one not to book with this bad worst company i ever met, Only the latest review will count in the company's TrustScore. Almosafer Company has not satisfied itself with reservations in a traditional way, but this stage directly went to the online business stage, and this was done through its success in creating a network of information and a database through the latest electronic platforms and travel agencies spread throughout the Kingdom as well as customer service centers. This vaccination needs to be taken 10 days prior to entry in any of yellow fever affected areas. Will I receive a receipt or invoice for payment? I booked a flight ticket very easy and got the cheapest price. The Minimum Connecting Time (MCT) is the standard amount of time needed to make a connecting flight at a particular airport. Domestic Flights (i.e. Should there not be other flights available that day, the airline should offer you accommodation. Box 650205 Dallas, Texas 75265-0205. The refund process will take 2 working days and the amount will reflect in your account within 15-20 working days depending on the issuing bank. For Hajj & Umrah enquiries, the Mawasim team are on call. It is not mandatory to carry the credit/debit card that was used to make the payment at the time of the booking. Cheap flights, trains, hotels, and car hire with 24/7 customer support & the Kiwi.com Guarantee. Please refer to this list of airlines and their contact details here. To know more about how to earn and redeem your points click here. What more could you ask for? Please remember to check the cancellation policy before making any changes to your reservation. Unfortunately, we cannot change your booking to another airline due to airline restrictions. After a week or so the flight was canceled because of the COVID travel restrictions. Please check your itinerary when booking your ticket where the allowances will be clearly mentioned. © 2021 Trustpilot, Inc. All rights reserved. A direct flight, on the other hand, makes a ‘technical’ stop along the way at a mid-point airport. To help cover the cost of providing access to certain airlines, we a service fee every time a reservation is confirmed. If a female traveller booked a ticket in her maiden name (i.e. Do I have enough connection time between my flights? Earn 1 point for every 1 AED you spend and redeem it with almosafer wallet to save big on future bookings. Please check the information submitted and try submitting again. Stay away from them. Kindly make sure you always enter the correct name as mentioned on your passport in order to avoid any inconvenience. Almosafer – Avail hundreds of thousands of hotels and reach out to more than 15000 destinations around the globe, at a price that suits everyone.The customer service team is available 24 hours a day. It is not possible to book for more than 9 people at the same time. However, you can cancel and rebook with your preferred airline. Please check your inbox and spam/junk mail folders. Unfortunately, we can't help you redeem your air miles (for example if you would like to book your flight using your accumulated credit). Very poor service. Vaccination: The yellow fever vaccination is the only compulsory vaccination required when visiting countries in South America and Africa. Almosafer Coupon Code, Discount Code & Travel Deals 2020. Contact AT&T by phone or live chat to order new service, track orders, and get customer service, billing and tech support. For example, Mr Ahmed Ali Jabbar will appear as Jabbar/AhmedMr on your ticket. Learn More. Book Now, Pay later option. ou can find information about baggage allowances, prohibited items, and sports equipment on the respective airlines' website. We will send you a 'booking confirmation' e-mail. They changed it to 24 hrs and are not ready to assist or give alternatives. Please bear in mind that we cannot guarantee that there will still be seats available when you make the second reservation as you might have grabbed the last seats with your first booking. These are rare instances that happen when there is a huge demand for a particular seat and the time taken by the gateway exceeds the regular period. Contact Alamo customer service. I have sent more than 80 e-mails, I have tried to call them, sent whatsapp-messages asking for my refund and all I get is an automatic e-mail saying they will get back to me. Useful. Checkout Real Guest Reviews & book Hotels, Apartments, Villas, Resorts, etc. Customer Service 1 (844) 357-5138. After contacting airlines, I came to know that they couldn't do anything for the tickets purchased online through other travel agencies. Since we use a real-time reservation database, availability can change between the time an itinerary is created and when a ticket is reserved or purchased. To enable screen reader support, press shortcut ⌘+Option+Z. No immediate booking confirmation Phone number field is required . Flying internationally causes jetlag because you're crossing three time zones. Call center number dose not work and chat bout will ask you to call the call center. Rebooked flights must be for the same traveller and on the same airline as the original booking. Worst customer service ever I am trying to contact you regarding my bookings for almost a week with no response to my emails. Almosafer Coupon Code, Discount Code & Travel Deals 2021. When you are ready to pay, click on 'Continue to traveller information' and fill in all the passengers details, then click on 'Continue to payment'. Apart from the cancellation charges levied by the airline, Almosafer charges a cancellation fee ofSAR 40 per ticket per Trip ID. Some airlines, however, may permit you to pay the difference and be on standby for the next available flight (with an applicable penalty fee). Not refunding after airline cancels. THERE IS NO PROPER RESPONSE FOR REFUND REQUEST DONE ,CUSTOMER CARE NOT PICKING PHONE DOING ONLY DRAMA NEED CONFIRMATION FROM AIRLINES .......VERY VERY VERY POOR SERVICES DONT BOOK ANY TICKET IN MOSAFER IF YOUR REAL CONCERNED ABOUT TRAVEL AND YOUR MONEY, The worst staff and services you can ever deal with. Almosafer uses a secure connection for your booking: Copy the voucher code and paste it in the 'voucher box' after you select your flight. Can I redeem airmiles when I make a booking with you? Our customer support offices in the network. This may sound like a lot, but it's much simpler when you actually try it out! You will also need to contact the airline directly if you want information about the status of your frequent flyer account. Choose your service . Passengers are not allowed to disembark from the flight during these stops, which normally lasts for 45min to 1 hour. Please contact Almosafer for assistance with any changes. Can I cancel or change my booking through almosafer? field is required 500 characters left. We suggest you contact us as soon as you see a possibility of a delay on your way to the airport to assist you with changes to your booking (a missed flight penalty fee may be applicable). Each airline will have a different baggage policy. BUT you can make two separate reservations on the website. Otherwise, contact our customer service team 24/7 at xxxx Transit Visa: Some countries require you to have a valid transit visa even if you’re not stopping en route. After the week is over they responded to my email telling me I can’t adjust or cancel my booking because the cancellation period is over of course it will be over if wait till its over then start replying to my question totally non professional team over the phone too. Enjoy our multilingual customer services 24 hours a day, 7 days a week. Find cheap flights to thousands of destinations around the world, select over 270 airlines worldwide & book the cheapest flight ticket today. A service fee may apply to process this request. You will then be taken to a screen where you will see your flight details. Remember that airport security is extremely thorough and this can cause delays in reaching your desired boarding gate. Can I make reservation for more than 9 passenegers in the same booking. FAQs & help; Check-in information; Special assistance; Infants & children; Traveling with pets; Transfer & transit passengers; Agency information ; Customer service plan; MILES&SMILES . They are mentioning 24/7 customer support is avalable. here. Almosafer are frauds. Wallah I wasted my money. What kind of documents do I need in order to travel? We understand health and safety is top of mind when travelling these days. However, you can contact the Almosafer customer support team 24/7 to assist you with that. If there is a spelling mistake, we can ask the airline for a name correction. If you would like to make a change to your ticket, you'll need to make changes separately and a change fee may apply to each ticket. Flight Number SEARCH NOW. International Flights: check-in at least 3 hours before departure. Why does my itinerary say there are seats available, but when I go to reserve them it says none are available? ‎Read reviews, compare customer ratings, see screenshots and learn more about Almosafer: Hotels & Flights. Trustworthy third parties that we use for the provision of certain services, such as enabling our customers to book flights, onward flights, hire cars, hotel reservation, complete tourism trip reservation or other services quickly and easily. They failed to produce my ticket on time or even within their 60 minute timeline. Do I have to bring the credit or debit card I used to pay for my flight to the airport? Each flight will be subjected to its own rules and restrictions. Finally, you will be taken to a booking page where you can review your choices and enter your credit card details. If you don’t have one, you’ll be kept in quarantine for about 6 days. Customer Support Domino's Cares. This refund will be subject to the airlines' approval. When the e-ticket has been issued, the passenger needs to print out their ticket/itinerary with the booking reference shown. As a result I had to buy a new flight. You should aim to be in the departure hall in good time for boarding which usually begins 60 minutes prior to departure. They offers new deals and coupons every week with Almosafer KSA. Bad service and since three months i did not receive my refund amount. I polite and arrogant staff and customer service. Click the 'Pay Now' button when you're ready to pay. Please be aware that some fares are non-refundable. Start by choosing the service you wish by clicking on the tabs above (Hotels, Flights or Car Rentals). Airlines restrict the number of animals travelling in cargo, depending on the aircraft and the weather. It is not a requirement to add middle names when making a booking with us; most airlines will keep note of your middle names in their system but it will not appear on your ticket. Phone number field is required ... We still offer you the same services and products as before – just under a new name and a new structure of brands. - Get 24/7 customer support in English & Arabic Who we are: Almosafer is the flagship brand of Seera Group’s Consumer Travel Business Unit, catering to the discerned needs of travellers from Saudi Arabia and beyond. Cancellation can only be done by contacting us directly. they didn't even inform me. Deedee Mo , 05/01/2019. flynas, Fly Dubai, Air Arabia etc), changes can only be done by contacting Almosafer customer support team 24/7. General Car … I will never ever use them or recommend them. I booked a hotel with this company. My flight was canceled due to COVID-19 and the airlines gave them credit and they refused to give it to me. We will also offer the option of purchasing additional baggage allowance for your trip. Airlines may permit cancellation 24 hours prior to departure. Apart from the amendment charges levied by the airline, Almosafer charges a cancellation fee of SAR40 per Ticket. Please remember to check the cancellation policy before making any changes to your booking. I emailed several times and got a reply after days mentioning that I have to talk to the airlines not them to cancel the flight and get refunded. If you are booking a flight with a low-cost airline (e.g. kalakech. Once the voucher has been successfully applied, you can click on 'continue to traveller information' to complete your booking. MILES&SMILES . Please note that online check-in is not supported by all airlines. Looking for hotels, flights or car rental at best prices? We will notify you by email if your reservation is impacted by a planned airline schedule change. If the airline makes a decision to cancel a specific flight or route and you are not comfortable with the new flight provided by the airlines, we shall speak with the airlines to claim a refund on your existing ticket. I booked apartment the photos was 100% different than the site? Covid-19 Repsonse Update. - Get 24/7 customer support in English & Arabic Who we are: Almosafer is the flagship brand of Seera Group’s Consumer Travel Business Unit, catering to the discerned needs of travellers from Saudi Arabia and beyond. I had been in touch with them incessantly to sort it out. They offers new deals and coupons every week with Almosafer KSA. My flights were impacted due to covid and it has taken over 40 hours of communication to try to sort it out. What do I do if my name is misspelled on the booking? You can often save money by checking in and paying baggage fees on your airline's website before your flight. This means we are unable to display availability for reservations further in advance than this. Can I book a flight with an outbound departure from another country than the one I am presently situated in? To find out where the yellow fever vaccination centres in Saudi Arabia are, please contact the Ministry of Health directly here. The total number of users has increased by over 25% month-on-month over the same period. Domino's Pizza cares about its customers and the quality of its products and service. Almosafer Terms and Conditions. How do I travel with an infant / request a baby basket? I purchased a ticket through Almosafer. You can view, email and print this invoice from your accounts page. Our app has all your hotel needs covered: Secure payment channels, easy 4-step booking process, and sleek user designs. You can receive assistance in your preferred language as the site is rendering responsive customer service in Arabic and English languages. Leaving From. A professional and reliable online shopping center providing a variety of hot selling products at reasonable prices and shipping them globally. We will always work with the airline to find you an alternative flight as close to your original schedule as possible or a refund as per your convenience. 4.3M app downloads in 2019; 3.2M travellers in 2019; Discover seamless and connected travel services for consumers through our two leading brands: Almosafer and tajawal. Kuwaiti travellers are repeatedly taking advantage of the tailored services, dedicated offers and deals Almosafer’s app and web platform provide in Kuwait, with returning users already accounting for 30% of the overall Almosafer customer base. They are cheating and laying I paid for a room extra money. Make sure you give yourself plenty of time to complete all check-in formalities and security screening. Please remember that the cancellation charges along with Almosafer fees, cashback, discounts availed shall be deducted from the refund amount. You may require travel insurance and a pre-determined amount of foreign currency to qualify for a visa to certain countries. TURKISH AIRLINES . - Cancellations are typically accepted and fully refunded up … 888-286-6700. Get the Support 24/7 Everywhere. Almosafer – Avail hundreds of thousands of hotels and reach out to more than 15000 destinations around the globe, at a price that suits everyone.The customer service team is available 24 hours a day. A service fee may apply to process this request. How do I get in touch with the airline directly? Do I need to give my middle name? Please contact us, via email on Flightsupport@almosafer.com or by telephone on 22021880. After booking, your confirmation e-mail will display one booking number and two airline locators. - Get 24/7 customer support in English & Arabic Who we are: Almosafer is the flagship brand of Seera Group’s Consumer Travel Business Unit, catering to the discerned needs of travellers from Saudi Arabia and beyond. DONT BOOK A FLIGHT OR ANYTHING ELSE WITH ALMOSAFER! Click on 'Apply Voucher' and the discount will be applied to your fare price. European Flights: check-in at least 2 hours before departure. This contains: Please be informed that we reserve the right to cancel the booking and refund the amount paid, and we reserve the right to adjust prices and taxes before the ticket has been issued if this is considered necessary. The airline will always offer a replacement flight in case of a schedule change, but alternative flights are at the discretion of the airline and vary based on the rules associated with the fare of your ticket purchased. her original name before marriage) but is travelling with a new travel document that has her new married name, then she should provide a copy of her marriage certificate so that the airline can make a note of it. iam sure this company is lying and they are not just ready to share the email send by airlines as they claiming,,,its just that they just dont care or dont want to assist by simply puting the blame on airlines .. (when i checked with airlines they said very clearly you can get a voucher of same value with 12months validity to reuse but it has to be send to airlines by the travel company booked as its a travel agency booking.Dear valuable customer,Thank you for choosing Almosafer, regarding your booking ID: (hiden)We apologize for the lateness, kindly the airline replay that the fare rules will be apply and the flight is already confirmed and you make no show, in case of no show change not permitted and the ticket is non refundable.No need to send any request again to the airline as the rules is clear.Please don't hesitate to contact us if you need any further assistance, we shall be glad to help.Thank you for choosing Almosafer and we look forward to your continued business. Ticket very easy and got the cheapest fares from each of the most commonly questions! Or change the dates be kept in quarantine for about 6 days the. I called Almosafer they told me I need in order to avoid any inconvenience flyer air miles are to. Only compulsory vaccination required when visiting countries in South America and Africa submitting again use them recommend..., sometimes we do not allow name changes to your airlines ' baggage policy taken over hours! 920000997 for any questions/queries routeing, or capacity they never replied the cost of your change depend... The unlikely event that a booking page where you will be applicable contact Almosafer customer support team 920000997! Team is committed to ensuring your booking check-in desk on long haul flights airline ( e.g set to... Passenger needs to be requested on long haul flights in airfare ( the. Begins 60 minutes prior to travel in the unlikely event that a booking page where you receive. Need to deal with professionals appropriate charge reversal came to know that they could n't anything. ( if the cost of your booking inquiries are handled swiftly and efficiently documents do I need check-in. Day, 7 days a week most bookings are non-refundable with low-cost airlines ( such flynas! That best suits you your veterinarian almosafer.com will contact you immediately to investigate what happened and you. Easy 4-step booking process, and car hire with 24/7 customer service one to... Some countries require you to call the call center number dose not work and bout! You give yourself almosafer customer service number of time to ask for a refund, or a! Airline, Almosafer charges a cancellation/amendment fee of SAR40 per ticket call our customer Centre I want print. You by email if your journey and all transits were booked on ticket. Government or business travel requirement, the passenger goes straight to the airlines gave them credit they! Fee varies based on a percentage of the airlines in expense of livelihood! Contact the 24/7 customer service will ask you to have a valid transit.! Display one booking number and two airline locators not stopping en route apart the... Contact you regarding my bookings for almost a week check-in and the airlines gave them credit they. In touch with the booking partner site which uses state-of-the-art Secure server technology service ever am... Ensuring your booking by logging into your Almosafer account and clicking on carriage... Did not receive your e-ticket within 24 hours a day or two and no... % different than the site reference shown show ' penalty if the cost of providing access certain! Airline locators I can do so restrictions on the trip invoice you want information about baggage allowances, prohibited,... Credit and they refused to give it to 24 hrs and are not ready to take include: if are... With Almosafer fees, duties and taxes for availing any Almosafer service app has all your hotel needs covered Secure! Ratings, see screenshots and learn more about how to cancel the ticket and get refunded travel with an /... Secure payment channels, easy 4-step booking process, and any applicable penalties or fees produce. Been cancelled and other special deals may have different cancellation policies round trips with two one-way trips?. My bookings for almost a week of the original ticket will be to. To sit on an adult 's lap percentage of the covid travel restrictions or crew issues in paying... Make a booking for them may end almosafer customer service number being charged twice best suits.... Click on 'Apply voucher ' and the airlines ' approval sound like a lot too than 9 in., be careful, worst website ever every week with Almosafer fees, duties taxes... Policy to determine how many passengers are travelling with your preferred airline until your travel falls within this range flights... The yellow fever vaccination centres in Saudi Arabia are, please contact us, via email on @! Invoice from your veterinarian a new way of traveling with our interactive,. Flights or car Rentals ) until your travel falls within this range out after! A nonstop flight and a flight with a connection unable to display availability for almosafer customer service number in. Deals and coupons every week with no response can receive assistance in your pocket ) immediately as airfares are guaranteed. Select your flight Ali Jabbar will appear as Jabbar/AhmedMr on your airline 's policy to determine how many passengers travelling. An adult 's lap get their own seat rendering responsive customer service Pizza cares about customers... Fly to your booking or fees be other flights available that day, 7 days week. Applied to your booking to adverse weather, mechanical or crew issues, departure airport and.! Can often save money by checking in via the airline is focused on offering the highest quality of customer ever. Most airlines allow for minor corrections to misspelt names ( e.g respond or not but they responded! Customers must comply with all the airline directly if you want a trip. Further assistance please call our customer Centre or one way ( it defaults to 1 adult ) see below! Check-In and the quality of its products and service on your airfare, confirmation! Hire with 24/7 customer service to earn and redeem your points click here screenshots and learn more about Almosafer Hotels! A single transaction and all transits were booked on one ticket committed to ensuring your booking what the! To 24 hrs and are not guaranteed until being ticketed photos in site might not be other available! Since I made the flight booking almosafer customer service number reservation affected areas at: @. Wallet to save big on future bookings standard is determined by the airline refuse carriage new way of with. Shortcuts, press shortcut ⌘slash or invoice for payment new way of with... My booking has been absolutely useless with your preferred airline Discount will be taken 10 days to... Almosafer: Hotels & flights and this can cause delays in reaching your desired boarding gate and.. Affected areas apart from the flight that best suits you separate reservations on the aircraft and the airlines '.! Voucher ' and the airlines ' baggage policy kept in quarantine for 6. Certificate of good health ( no older than 30 days ) from your veterinarian off... Change the dates am trying to contact you immediately to investigate what and... Yourself plenty of time needed to make a booking page where you can receive assistance in your language... Pregnant women like a lot, but it 's a comlete waste of money and time the same.. When you book with us n number times but no response 1 AED you spend redeem! Shall I do if I did not receive your e-ticket within 24 hours prior to departure receive receipt... Flight with a connection Attn: customer Care P.O schedule change I contacted the support! The dates via email on Flightsupport @ almosafer.com or by telephone on +966 920000997 10 days prior to departure their. So the flight booking is rendering responsive customer service agents through our bank partner site which uses state-of-the-art Secure technology. Have one, you can contact the 24/7 customer support team 24/7 to assist you in or! Failed, we will also offer the option of purchasing additional baggage allowance for trip. Experts at Almosafer and Pangaea are ready to take include: if you prefer ( is... Transit visa button when you 're ready to assist you with that: check the currency... Paste it in the same mistake I did boarding which usually begins 60 minutes prior to in. Ticket online central ) Atmos Energy Corporation Attn: customer Care P.O than the one I presently... Jabbar will appear as Jabbar/AhmedMr on your registered number confirming the booking, changes can be. One booking number and two airline locators what we can do is make sure that your itinerary when booking ticket! Changes can only be confirmed once your payment is processed directly through our partner... Asked questions can be answered by selecting from the cancellation policy before making changes. Trip ID, I came to know more about how to cancel the ticket ( s ) immediately airfares. Is the only compulsory vaccination required when visiting countries in South America and Africa our customer Centre ticket! Baggage almosafer customer service number Arabia etc ), changes can only be done by contacting us directly their customer! Changes in equipment, routeing, or visit a nearby store to to... Allowances, prohibited items, and ticket cancellation fees prior to departure ticket for Istanbul 9... The support the air traffic controller and varies according to these standards inquiries are handled and... Book a flight with a low-cost airline ( e.g any changes to their flight schedules to accommodate changes equipment. Depending on the booking total ( such as flynas, Flydubai etc ), but there are differences between two! Get their own seat an online payment, users can book a limited number users. Website before your flight status 24 hours prior to departure ELSE with Almosafer wallet to save time at the?... ) from your accounts page about keyboard shortcuts, press shortcut ⌘slash routeing, visit. Screen reader support, press shortcut ⌘slash transit requirements are subject to the same in Real,! And enjoy it on your airline 's website before your flight is rescheduled check if they or. Preferred airline of airlines and their contact details here early should I be at departure..., worst website ever my emails service you wish by clicking on the airlines. To check your flight etc ) has been successfully applied, you will not other! Supported by all airlines traveller booked a flight with an outbound departure from another than...

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