Any negative comments can be formally looked at through the ECC Complaints Procedure outlined below; Edinburgh Carers Council recognises that a complaint may be about lack of quality service, failure to deliver what was agreed, or a situation where someone has been treated unfairly or unethically. The owners were ordered to cease operating after Edinburgh city council said it had to take action to protect the quality of life for other residents in the tenement. 6th January 2021 by Robert Armour. See Aircraft Noise for more information. Whether you're a tenant or a home owner, the council should take action against antisocial behaviour in your area, so you can complain to the council if you're having problems with your neighbours. 'Inappropriate' plans for new Linlithgow homes on hillside refused after neighbour complaints. Stuart Sommerville, Local Democray Reporter. I complained to the building manager, to my landlord, to the council. If you are being disturbed in your home by noisy neighbours you should contact the police on 101 when the noise is happening. Latest update on COVID-19 and our services, Our policy on Managing customer contact in a fair and positive way, Monday to Thursday between 8.30am and 5pm. Floorboards now rank alongside music as one of the most complained-about problems in the area. Edinburgh City Council saw a surge in complaints a few years ago and they show no signs of abating. This service is run in partnership with Police Scotland and ourselves. This team also provides an out of hours emergency noise service. Call General enquires on 0131 200 2323. See more. Keli Thomson had no time for her moany neighbour's written threats after a nightmare ... the evidence will be passed on to Edinburgh Council. call the Noise Team. How should you respond? Suggestion or complaint. Residents' complaints about party flats leads to new legislation * Boyack welcomes Scottish government commitment on 'unacceptable disruption' * … To the police. Rowan O'Connell has been branded "a blight on the community" for playing loud music during the night at her home in Balerno. You can contact the Police Force Control Centre on 101, any time of the day, 7 days a week. Instead, council will establish an Edinburgh Gardens working group, launch a campaign encouraging respect for neighbours and amenities, and consider adding more bins, toilets and cleaning. Sometimes the way someone acts makes it difficult for us to deal with their complaint. Age Scotland, the charity for older people is urging everyone to take extra care and look out for their older friends, relatives and neighbours during the cold snap. If a neighbour made the complaint, it's possible that others are annoyed but haven't put a complaint in. If your neighbour is a tenant, you could contact their landlord. So much more than just a Castle. What if the council won't help me? Use this comments section to discuss problems you have had with City of Edinburgh Council, or how they have handled your complaints. If your neighbour has a high hedge, you must show that you've tried to resolve the problem with them before your council will help. My Account ; … One option they can choose is to issue the person or people you report with an Antisocial Behaviour Order (ASBO). Dealing With Neighbour Complaints and Antisocial Behaviour. Share ; Comments; By. Edinburgh residents have reacted with outrage after a much-loved local ice-cream van was banned from part of their route after residents complained about the sound of the chime.. Toy Story Ices posted today (Thursday July 16) on their Facebook page apologising to residents on Seafield Street and Latta Place that they won’t be able come to them following noise complaints. The visiting Edinburgh Party Groups did not arrive with the intention to disturb neighbours but as with any party loud music and drinking until the early hours attracted numerous complaints within a short period of time. When behaviour makes it difficult for us to manage complaints. Where complaints involve the actions of both the social landlord and the local authority, the Local Government and Social Care Ombudsman and the Housing Ombudsman may decide to carry out a joint investigation Edinburgh Edinburgh city council. In the letter you should: point out that … If you’re unhappy with the council or landlord’s response. You may wish to. The City of Edinburgh Council. We know that issues can come up in any community. You can contact the Police Force Control Centre on 101, any time of the day, 7 days a week. To work out whether it’s a statutory nuisance, smoke is usually assessed by environmental health officers from the council. Royal Mile See all Why. Complaints about excessive noise will be investigated by officers from our Pollution and Licensing section. However if the alarm goes off unnecessarily the noise can cause significant disturbance to neighbours. he refuses to install carpets & has hardwood floors. We welcome all your feedback on our services, including comments, complaints and suggestions. You can leave it anonymous. If you are having problems with your neighbours or others living near you you can report the antisocial behaviour to us. even previous neighbours requested this but he shouts & swears. Check your local council’s website for how it works in your area. NEWS Look in on neighbours urges Age Scotland. 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